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BRONZE SPONSOR

Develop a network of peers you can call upon when you have questions, add to your skill set and have an amazingly good time, all while experiencing the PDG difference. The most important things you will take away from PDG are the friendships and contacts you make and our guarantee that you will be able to put into practice what you have learned once you return to your office.

We anticipate more than 130 total attendees. They will be from private, public and proprietary colleges, universities, trade and technical schools from throughout the U.S. Participating exhibitors will include collection agencies, billing services, tuition management firms, software houses, hardware companies, skip-trace specialists, credit card companies, e-Commerce companies, law firms and alternative loan providers.

Topics Include: (subject to change)
Bursar Basics Covering Customer Service Pre-Conference Workshop
Collections 101 Pre-Conference Workshop
DOE Update
Student Financial Literacy Program
Rethinking Default Prevention
Selecting a Collection Agency
The Role of Receivables in Retention
Incorporating the Student Peer Counselor in Your Collection Process
Low-cost Skip-Tracing Tools
Effectively Communicating Change to the Campus Community
A/R Basics
Using Automated or Robo-Calls In Collections
Getting Payments By Payment Due Dates
FERPA
Be A Leader, Not A Manager
FACT Act 

COST OF CONFERENCE: $375

PRESENTATION MATERIAL
In an effort to reduce waste and decrease the use of paper products at the meeting, there will be no paper copies of session presentations or handouts at the event. One week before the conference, attendees will be provided with a web link to the available presentations. At that time, please review them and print any you would like to have at the conference. The presentations will be available online for 6 months after the event.

If you are unable to attend the conference but would like to purchase the presentation materials, complete packets may be purchased for $150. Presentation material will be mailed one week after the conference ends. There is a place on the registration form where you can specify presentation materials only. Please contact PDG by telephone at 812-339-6374, fax 812-339-0138 or e-mail info@prodev.com if you have any questions.

REGISTER ONLINE NOW!

COLLECTIONS 101 WORKSHOP

TOPIC: Collections 101: This workshop is designed for the employee new to the world of collections or for the person who wishes to improve his or her knowledge of the collection function. In fact, an experienced collector or manager of collections and accounts receivables would learn valuable nuggets of information as well. The workshop will cover: the path from billing to internal collections, due diligence, skip-tracing, effects of bankruptcy, relationships with external collection agencies and software to enhance the internal collections process.

INSTRUCTOR: CARLA PEREZ

DATE OF WORKSHOP: November 7, 2010

COST OF WORKSHOP: $99

2010 KEYNOTE SPEAKER

Jeff Lanza, Retired FBI Special Agent Jeff Lanza was an FBI Agent for over 20 years. During his tenure at the FBI, he investigated corruption, corporate fraud, money laundering, computer crime and organized crime. He served as head of internal security of the Kansas City FBI and as a regional spokesman. Jeff has participated in hundreds of television, radio and newspaper interviews including appearances on The Today Show, Good Morning America, CBS This Morning, Larry King Live, Hannity and Colmes, Fox and Friends, CNN Primetime with Wolf Blitzer and National Public Radio. He is a professional speaker who has provided over 750 presentations on the topics of crisis communication, ethics, identity theft, cyber-crime and more. He is also an FBI certified instructor who has trained numerous government agencies and corporate clients on how to handle the media tricks that the national television personalities such as Connie Chung and Chris Hansen used on him during his nearly two decades as a crisis communicator with the FBI. Prior to his career as an FBI agent, Jeff was employed by Xerox Corporation as a Computer Systems Analyst. He has an undergraduate degree in criminal justice from the University of New Haven (Connecticut) and an M.B.A. from the University of Texas. Session Title: Hoodlums to Hackers: How Criminals Get Our Information and What We Can Do to Stop Them

ADVISORY GROUP

Brenda Wagner - Metropolitan Community College-Kansas City
Mary Garcia - Texas A&M University
Darla Freeborn - Whitworth University
Tami Bechtle - Samuel Merritt University
Paul Bylaska - Clarion University
Jo Ann Pepper - University of Arkansas
Barry Greenberg - Barry Greenberg Consulting

2010 Agenda

Doubletree Paradise Valley Resort
5401 N. Scottsdale Rd.
Scottsdale, Arizona 85250
Phone: 480-947-5400

The Doubletree Paradise Valley Resort/Scottsdale hotel, winner of the prestigious AAA Four Diamond Award, offers luxury, resort amenities, and visually stunning Sonoran Desert views on 22 acres of lush, tropical paradise in Scottsdale, Arizona. This Diamond in the Desert, located only 12 miles from Phoenix Sky Harbor International Airport, is just minutes from Scottsdale Fashion Square Mall (the largest mall in the Southwest), Arizona State University.

PDG has been able to secure a special room rate of $119 single/double (plus tax). A block of rooms have been reserved for November 5, 2010 - November 12, 2010. The special room rate will be available until October 18th or until the group block is sold-out, whichever comes first. In order to receive this rate call 480-947-5400 or book online. Make sure to mention you are attending PDG's Student Loan/Receivables Collection Conference. Please make your reservations early in order to avoid disappointment.

The registration fee for PDG's 31st National Student Loan/Receivables Collection Conference is $375. The fee includes three breakfasts, two luncheons, one reception, all refreshment breaks and all conference materials. If you plan to have two people attend for only part of the conference, each person must pay the full registration fee. Please note: the conference sessions, luncheons and breakfasts are for registered conference participants only.

Please complete and return the registration form as soon as possible. A check, purchase order, or credit card information should accompany the form. Or register online on our secure, credit card safe, server. Registration confirmation will be e-mailed within five business days of receipt. If an e-mail is not provided, standard mail will be used. If you do not receive a confirmation, please phone PDG to verify your registration before you depart for the conference. PDG will request payment at registration if your purchase order or payment has not reached our office prior to that time. For additional information, please call us at 812-339-6374 or e-mail us at info@prodev.com.

REFUNDS
Requests for refunds will be honored only if notification of cancellation is received in writing (fax or email) on or before October 8, 2010. Cancellation by telephone is not sufficient. Registrants who fail to cancel will not be refunded their registration fee. A $50 administrative fee will be charged for all cancellations. No refund will be honored after the conference. Substitutions may be made if registrant cannot attend. Please notify PDG of substitutions by telephone at 812-339-6374, fax 812-339-0138 or email info@prodev.com.

CANCELLATIONS & SUBSTITUTIONS
In the event of cancellation or change in hotel or date, registrants will be notified by mail. Professional Development Group II, Inc. will not be responsible for expenses involved with a cancelled conference. PDG reserves the right to substitute speakers without notice.

REGISTER ONLINE NOW!

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