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Virtual Collections
Presenter: Tom Gillespie, ACCESS Receivables Management
October 4th, 2011
2 PM EST (duration: 1 hr)
FREE WEBINAR: Sponsored by ACCESS Receivables Management
Communication habits have changed dramatically over the past few years. Today, the majority of people own a computer and spend a great deal of time– surfing the web, shopping, connecting on social networking sites, paying bills and more. Bill paying, is where Virtual Collections comes into play. It is imperative for companies to have the ability to reach their customer where ever they are on the web. A virtual collections application provides a company with an employee that never takes a break, never calls off sick, always responds correctly and works 24/7/365. For the customer, this provides a non-threatening environment in which they can self-resolve their account (pay their account in full, set up a payment plan, dispute a debt, etc).