This guide - in the form of a flip chart - was developed and written by the collection officers at Indiana University Student Loan Administration. The guide offers:

• Fingertip Hints for the Collector
• Pre-Call Planning
• The Successful Collection Call
• Borrower Sources of Dollars
• How to deal with the First Time Delinquent
• Chronic Delinquents
• Broken Promises
• And, a Great Deal More...

PDG II, Inc. Publications Group is offering the Student Loan/Receivables Collection and Skip Trace Guide for $20.00 (including shipping and handling).