This book is written for highly intelligent and highly ambitious people.  These people are, of course, very busy. The book is filled with simple but incredibly effective management principles. Each principle is outlined on one page in a concise and brief manner. Topics outlined in the book include: Counseling Collectors, Standards of collectors conduct, How to write collection letters that collect, How to say more with fewer words, Making cash flow by reading faster, How to plan  and control collection telephone calls, How to handle complaints, How to make speeches, and many more. This incredible wealth of information is priced at $15.00 and this price includes shipping. Order now!

The Student Loan/Receivables Debt Collection Law Manual

This manual has been in use at Indiana University Student Loan Administration for over 10 years. It is now in its fifth revision and is now available. The 1995 edition has been annotated and expanded to include the Federal Fair Debt Collection Practices Act. Revised for 1999 - Manual topics covered include:

• The Collection, Litigation, Garnishment and Statute of Limitations Laws of Each State
• Overviews of Prohibited Tactics - Harassment or Abuse, False or Misleading Representations and Unfair Practices
• Acquisition of Locations Information
• Communications

This is a manual that no institution debt collector should be without! PDG II, Inc. Publications Group is offering the Student Loan/Receivables Debt Collection Law Manual for $75.00 (including shipping and handling). Order now!

This guide - in the form of a flip chart - was developed and written by the collection officers at Indiana University Student Loan Administration. The guide offers:

• Fingertip Hints for the Collector
• Pre-Call Planning
• The Successful Collection Call
• Borrower Sources of Dollars
• How to deal with the First Time Delinquent
• Chronic Delinquents
• Broken Promises
• And, a Great Deal More...

PDG II, Inc. Publications Group is offering the Student Loan/Receivables Collection and Skip Trace Guide for $15.00 (including shipping and handling). Order now!

Presented by
Lori Hartung, UAS
click on the image for FREE video sample

This CD contains over 4 hours of video. Lori explains how a loan matures from its' inception to Repayment and Bankruptcy issues. This CD is great for people new to the industry. Order now!

Topics covered during the workshop include:

1. Disbursements
2. Separation
3. Billing
4. Repayment
5. Deferment
6. Cancellation
7. Penalty/Late Charges
8. Delinquency
9. Cohort Default Collection
10. Acceleration and Collection
11. Assignment
12. Bankruptcy