Revamping Your Training Strategies

Presenter: Charmaine Daniels, Director of Office of Student Accounts,Georgia State U.
Date: Tuesday, August 22nd, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

We all know how important it is to have a well trained staff, but it is not always easy to maintain a training program. In this webinar you will hear about how Georgia State’s Student Financial Management office re-invented our training approach for front line customer service staff.

Transparency - Helping Students and Families Take Informed Action

Presenters: Craig Lockwood, Managing Director Tuition Management Systems
Co-Presenter: John Fees, Co-Founder and Managing Director of NGI Group
Date: September 21st, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

This session will focus on helping families make an informed decision by presenting the right information at the right time in a manner that encourages better decisions. Important payment decisions like the cost of making a payment via ACH or Credit which is best for each payer based on their available options. Additional disclosure topics that your school needs a read and agree to be sure the facts are presented and understood, such as your tuition reimbursement policy and options to protect the families investment. These are decisions that families need more guidance on. See how the right framing of the decision can help.
Learning Objectives:

  • Learn how your institution can present a cost-neutral credit card payment solution that also presents lowest cost options to your payers.
  • See examples of a disclosure tool that can present and capture agreement in an audit-able fashion and the results achieved by other institutions
  • Review case studies and results from schools who have implemented informed action programs from student housing to college refunds.
  • See the value of informed choice & the power convenience.