Integrating Next Generation Payment Strategies with Your Institutions ERP
Judith Flink Business Development at OnPlanU, David King CTO of OnPlanU and Beth Stack, Associate Vice Chancellor of University of Pittsburgh
Date: Thursday, June 22nd, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

Today’s students are true digital natives and technology is a vital part of their lives. With students’ constantly evolving needs and expectations of how to interact, institutions are racing to adapt--including looking for ways to enhance their approach to payment processing.  This session will introduce the latest payment technology solutions that are helping institutions keep pace with their student’s ever-changing needs and demands. We will discuss a mobile-first approach that updates in real-time and allows students to interact with your institution on any device, anytime. In addition, we will discuss the importance of PCI compliance and strategies for integrating new payment technology with your existing SIS.

Veterans Affairs Office Staffing Roles and Responsibilities

Presenter: Richard Robitaille, AVP of Military And Veteran Affairs Berkeley College
Date: Thursday, August 3rd, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

This presentation discusses the major roles and responsibilities in building and operating a highly effective Veterans Affairs Office at a college or university. Breaking down and explaining each role in terms of strategic, tactical and operational functions to support the student veteran population, community service endeavors, governmental support and building close connections with nonprofit organizations, groups and programs. An effective Veterans Affairs Office is highly dynamic across many levels of institutional support, student support and community support and serves a vital function to the overall effectiveness of the Higher Education Institution as a whole.

Revamping Your Training Strategies

Presenter: Charmaine Daniels, Director of Office of Student Accounts,Georgia State U.
Date: Thursday, August 22nd, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

We all know how important it is to have a well trained staff, but it is not always easy to maintain a training program. In this webinar you will hear about how Georgia State’s Student Financial Management office re-invented our training approach for front line customer service staff.

Transparency - Helping Students and Families Take Informed Action

Presenters: Craig Lockwood, Managing Director Tuition Management Systems
Co-Presenter: John Fees, Co-Founder and Managing Director of NGI Group
Date: September 21st, 2:00 pm EST
CPE Credits: 1.2
Fee: Complimentary

This session will focus on helping families make an informed decision by presenting the right information at the right time in a manner that encourages better decisions. Important payment decisions like the cost of making a payment via ACH or Credit which is best for each payer based on their available options. Additional disclosure topics that your school needs a read and agree to be sure the facts are presented and understood, such as your tuition reimbursement policy and options to protect the families investment. These are decisions that families need more guidance on. See how the right framing of the decision can help.
Learning Objectives:

  • Learn how your institution can present a cost-neutral credit card payment solution that also presents lowest cost options to your payers.
  • See examples of a disclosure tool that can present and capture agreement in an audit-able fashion and the results achieved by other institutions
  • Review case studies and results from schools who have implemented informed action programs from student housing to college refunds.
  • See the value of informed choice & the power convenience.